Certificate II in Hospitality - SIT20316

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AT A GLANCE

Kick start your career learning the basic skills and knowledge required to begin your journey in the hospitality industry. Collaborate in group work to become employment ready or continue with further study.

JOB PROSPECTS

  • Bar Attendant
  • Cafe Attendant
  • Catering Assistant
  • Food and Beverage Attendant
  • Front Office Assistant
  • Porter
  • Room Attendant

COURSE OUTCOME

STUDY OPTIONS

  • Study at School
    • Duration:  Up to 12 Months
    • Choosing to study a course while at school is a great way to get a vocational qualification while you’re still in high school. You may also gain valuable credits towards your QCE, an apprenticeship, a diploma or university.
    • Axiom College’s at School programs gives you a taste of what higher education is all about, makes you work-ready, and helps you build practical skills in an adult-learning environment. 
    • Speak to your VET Coordinator today about what VET in Schools (VETiS) programs are running at your school.
    • For eligible students that meet the Queensland state funding requirements for VETiS funding this course will be Fee Free.
    • Non-funded students will be charged a fee for service cost. 
    • For more information on the VETIS program please click here 
  • Traineeship
    • Duration:  Up to 12 Months
    • For this course you must be employed or gaining full time or part time (Min 15 hrs per week) employment to enrol as an apprentice or trainee with Axiom College.
    • If you are in years 10, 11 or 12 you may be able to enrol as a school-based trainee (SAT), please discuss with your schools VET Coordinator.
    • Eligible apprentices and trainees that meet the Queensland state funding requirements will be charged a set fee per nominal hour. These fees are calculated at a regulated rate of $1.60 per nominal hour. Concession rates apply for students who hold a current Health Care Card or who identify as Aboriginal or Torres Strait Islander.
    • Non-funded apprentices and trainees will be charged a fee for service cost as listed below. 
    • Speak to your employer or VET Coordinator about choosing Axiom College as your Supervising Registered Training Organisation (SRTO) or contact one of our friendly training consultants to discuss your training needs further.

STUDY LOCATIONS

  • Milton
  • Mackay
  • Hervey Bay

COURSE OVERVIEW

Kick start your career learning the basic skills and knowledge required to begin your journey in the hospitality industry. Collaborate in group work to become employment ready or continue with further study.

According to the Australian Government’s Job Outlook service, experienced waiters, café workers and other hospitality workers are in high demand. Strong future growth is predicted In these areas with over 200,000 job openings expected over the next five years.

This course offers you an introduction to hospitality and develops your skills and knowledge preparing you for your start in the industry. Learn the basic skills to work effectively and safely, discover how to interact with customers, increase your hospitality knowledge and skills and boost your cultural awareness.

Successful completion of this course will enable you to continue on to the Certificate III in Hospitality or enter the workforce at an entry level position.

UNITS & PAYMENT OPTIONS

The successful achievement of this qualification requires you to complete all 12 Units (6 core and 6 elective units). You will also be required to undertake 12 complete shifts of vocational placement in an approved setting.

Certificate II in Hospitality

Course Training Plan

Unit Code Unit Name
SITXCCS003 Interact with customers
SITHIND003 Use hospitality skills effectively
BSBWOR203 Work effectively with others
SITHIND002 Source and use information on the hospitality industry
SITXCOM002 Show social and cultural sensitivity
SITXWHS001 Participate in safe work practices
SITXFSA001 Use hygienic practices for food safety
BSBCMM201 Communicate in the workplace
BSBSUS201 Participate in environmentally sustainable work practices
SITXCOM001 Source and present information
CPPCLO2009A Clean glass surfaces
SITHFAB002 Provide responsible service of alcohol
SITXFSA001 Use hygienic practices for food safety
SITHIND001 Use hygienic practice for hospitality service
SITHFAB002 Provide responsible service of alcohol
SITXWHS001 Participate in safe work practices
SITHIND003 Use hospitality skills effectively
SITXCCS003 Interact with customers
SITXFIN001 Process financial transactions
SITHFAB005 Prepare and serve espresso coffee
SITHFAB004 Prepare and serve non-alcoholic beverages
BSBWOR203 Work effectively with others
SITXCOM002 Show social and cultural sensitivity
SITHIND002 Source and use information on the hospitality industry
SITXWHS001 Participate in safe work practices
HLTINFCOV001 Comply with infection prevention and control policies and procedures
SITHIND001 Use hygienic practice for hospitality service
SITHACS003 Prepare rooms for guests
BSBWOR203 Work effectively with others
SITHIND003 Use hospitality skills effectively
SITXCCS003 Interact with customers
SITXCOM002 Show social and cultural sensitivity
SITHFAB002 Provide responsible service of alcohol
BSBSUS201 Participate in environmentally sustainable work practices
CPPCLO3035 Maintain cleaning storage areas
SITHIND002 Source and use information on the hospitality industry

Available Enrolment Options

Full fee payment of $1,792.00 You can Enrol Online now or Contact us for more enrolment options

UP FRONT PAYMENT

This is the total amount you need to pay when you enrol. This may be the full fee for the course, or the student contribution amount if you are eligible for a subsidy or concession.  Any upfront fee that exceeds $1500 a payment plan will apply.

PAYMENT PLAN

If you have difficulty paying for the full cost of a course upfront or the course fee is greater than $1500, you may be eligible for a payment plan, which will be negotiated upon enrolment.

For further information relating to Axiom College’s fees and charges and refund policies, please visit our Policies and Procedures page.

IMPORTANT INFORMATION

ENTRY REQUIREMENTS

There are no formal entry requirements for this course.

SELECTION CRITERIA

As part of the selection criteria for this program it is highly recommended that students:

  • be in years 10, 11 or 12
  • have basic English skills (written and verbal communication)
  • you must be enrolled, have regular attendance and remain in school for the duration of the program
  • to study an apprenticeship or traineeship program you must be indentured as an apprentice or trainee with your employer
    • employers need to be able to provide the necessary human and physical resources to qualify for an apprentice

PLACEMENT

If you are not currently employed or volunteering in industry, during your course you will be required to complete vocational placement so you can start practising your new skills in a real-world environment. You’ll be required to work shifts determined by your placement provider, and these can include early mornings or late nights, any day of the week, including public holidays. Axiom College may be able to assist in arranging suitable placements.

Completing placement is compulsory, and you will be expected to manage family and work commitments in order to complete your shifts. You are required to complete a minimum of 12 complete shifts of placement to satisfy this component of your qualification.

You will be responsible for any costs associated with meeting these placement requirements, which may include travel and/or accommodation costs.

RESOURCES REQUIRED

It is recommended that you have access to a reliable Internet connection to access learning resources, and a computer with up-to-date software, including Microsoft Office, Adobe Acrobat Reader and Adobe Flash Player. 

ASSESSMENT METHODS

Skill and knowledge assessments are an essential step in progressing through your course. You may be assessed in a number of ways while you are studying at Axiom College, including observation, written assessment, questioning, portfolios, work samples, third-party feedback, and through recognition of prior learning. Read more about assessment methods.

CREDIT TRANSFERS

CREDIT TRANSFER

Axiom College as a Registered Training Organisation recognises the Australian Qualifications Framework qualifications and Statement of Attainments issued by any other Australian Registered Training Organisation.

Students are encouraged to submit any requests for credit from previous studies at the time of enrolment, to ensure they are not enrolling in units they may not need to undertake.  In order to apply for exemption/credit transfer from units completed at another training organisation, you will need to notify Axiom College when you enrol.

You will need to submit your documentary evidence (certified copy of Qualification/Statement of Attainment) to support your request for exemption/credit transfer via mail or email. Requests without documentary evidence will not be processed and will be returned to students. There are no fees attached to Credit Transfers.

STUDENT SUPPORT SERVICES

Everyone’s journey is different and sometimes you need some extra support. We’re here to help. 

Throughout your training you will have access to support from our student support centre and trainers and assessors via phone, email or in person.

You will be supported in your learning in the following ways:

  • Answering queries about assignment questions by phone, email or face to face;
  • Explaining assessment processes;
  • Arranging contact with a trainer, via telephone or visit;
  • Monthly status reports keeping you up to date on your progress;
  • Making appropriate arrangements for students with disabilities;
  • Organising assignments to be assessed in a timely manner; and
  • Advising students of their results and any further required study or assessment.

Talk to our friendly Student Support Services team – 1800 029 466 – info@axiomcollege.com.au or contact us online

HOW TO APPLY

If you have read and understood the student rules, refund policy, understand your fees and payment options, have a Unique Student Identifier (USI) and checked you meet the entry requirements and selection criteria for this course, you’re ready to get started.

 APPLY NOW or contact a training consultant on 1800 114 419 to get started!

Disclaimer

All information was accurate at time of publication, however Axiom College’s policies, tuition fees and course content is subject to change without notice. Course commencement is dependent on sufficient enrolment numbers. Timetable information is subject to change prior to commencement and/or during the duration of your course.

Some Student Feedback

Why Choose Axiom College?

01 JOB READY TRAINING

Our collection of nationally recognised qualifications and professional skills short courses are designed to provide you with the best training to meet today's tough industry expectations. We work with industry professionals to develop each of our courses to ensure the highest standards for both training materials and delivery. A course with Axiom College will prepare you for the real world.

02 FRIENDLY TRAINERS

Driving our course delivery is our team of industry experienced trainers and training partners. We believe in employing industry experts to deliver our courses which is why you can expect to learn from people who have been there and done it. They can offer you real advice, real insight and real knowledge about what to expect when you get into the workforce. To be the best you need to learn from the best.

03 FLEXIBLE DELIVERY

Our courses have been tailored to suit a range of delivery requirements. Flexible delivery options such as class (face to face) online or correspondence will enable you to study where you want, when you want. Our online student portal will provide you with the tools and materials required to complete your studies from home, work or out an about. Live your busy life and succeed in your studies with Axiom College.

Our trainers all have industry currency which means they have recent and relevant industry experience. With real life stories and experiences to share, our qualifications come to life providing useful industry insight. Axiom College’s continuous improvement policy has seen our programs develop beyond the assessment outcomes to include meaningful industry connections.

School-based Apprenticeships & Traineeships provide senior secondary school students with hands-on industry experience as they complete a nationally recognised qualification – which attracts QCE points – while undertaking their senior school certificate. It is also a valuable addition to a resume.

Since 1994 Axiom College, a Registered Training Organisation (RTO), has provided quality training outcomes that are current, flexible, convenient and future ready. Our nationally recognised qualifications and industry respected short courses can be delivered in class, online, in the workplace or at school. Our skilled trainers bring our courses to life with recent relevant industry experience, blending learning outcomes with sought after skills for the real world.

THE ASSESSMENT PROCESS

Assessment will only be carried out for accredited training where a qualification, statement of attainment or licence may be issued.

Assessment will be carried out on the submission of completed unit/s of competency. Skill and knowledge assessments are an essential step in progressing through your course. You may be assessed in a number of ways while you are studying at Axiom College, including observation, written assessment, questioning, portfolios, work samples, third-party feedback, and through recognition of prior learning. Read more about assessment methods.

Assessment evidence submitted by the student will be marked and feedback given advising whether the evidence is satisfactory (successful) or unsatisfactory (unsuccessful). Additional feedback may be provided as required. All evidence is retained by Axiom College.

SUBMITTING COMPLETED ASSESSMENTS

Students can submit completed assessments for marking through the online student portal or by handing to an Axiom College Trainer during face to face training.

STUDENT SUPPORT CENTRE

The Student Support Centre aims to deliver an integrated professional service to all students and employers. This is achieved by providing quality customer service to enhance the overall learning experience.

The Support team provides support, guidance and advice to learners and employers for any queries or online technical issues they may encounter.

GET IN TOUCH

If you are looking for more information or you are ready to go ahead and begin training with Axiom College then please contact us via one of the following methods.

1800 114 419
for general enquiries

1800 029 466
for current students

INFO@AXIOMCOLLEGE.COM.AU
for all email general enquiries

CONTACT US ONLINE

If you would like more information please visit our contact page

axiom_logo_lg

Since 1994, Axiom College a Supervising Registered Training Organisation (RTO), has provided skilling solutions and training through our Nationally Recognised Certificate to Diploma courses, as well as numerous short courses relevant to each key area of business. Our clients include people from government, private sector, community organisations as well as members of the general public.

Brisbane Campus

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18 Mayneview Street
Milton QLD 4064

Postal Address
PO Box 1041
Milton QLD 4064

P: 1800 114 419
E: info@axiomcollege.com.au

Hervey Bay Campus

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4/59 Torquay Road
Pialba QLD 4655

Postal Address
4/59 Torquay Road
Pialba QLD 4655

P: (07) 4194 2622
E: info@axiomcollege.com.au

Mackay Campus

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Unit 1, 13 Wellington St
Mackay QLD 4740

Postal Address
Unit 1, 13 Wellington St
Mackay QLD 4740

P: (07) 3510 8085
E: info@axiomcollege.com.au

ABN: 86 535 290 515, P: 1800 114 419, national provider number 40489