Certificate II in Information, Digital Media and Technology

This entry level qualification provides the foundation skills and knowledge to confidently operate computer equipment and computing packages. It’s the perfect qualifaction to have if you are planning to find entry level job opportunities in the IT industry.

Home / Courses / Certificate II in Information, Digital Media and Technology


By completing the Certificate II in Information, Digital Media and Technology, you will increase your job possibilities entering the IT industry .

Possible Positions >>

  • office assistant
  • records assistant
  • junior office support


Axiom College has helped thousands of students complete various certificate and diploma level courses. We believe in a high standard of training to produce some of Australia’s best participants.

We offer class, correspondence and online courses to help students find the best option to match their circumstances. Our classes are held by qualified and experienced trainers who use their knowledge and life experience to help their students succeed.

Our Student Support Center provides assistance via email, phone and through our online Facebook study groups to students studying via correspondence or online.


Select your course and delivery options below to get started. You can enrol online or call us on 1800 114 419



Accreditation with ASQA ensures that this course is nationally recognised and meets an established industry, enterprise, educational, legislative and/or community need.

To find out more about course accreditation under ASQA and about this logo, please visit http://www.asqa.gov.au/


Do you think this course might be for you? Do you have some questions you would like to ask before enrolling? Contact us today on 1800 114 419 to talk to one of our course advisors or email us at info@axiomcollege.com.au.



Our training resources are incredibly easy to follow, relevant, and included in the cost of your course. Our trainers are industry experts who are passionate about what they do, and available for student support via appointment (including online).

So once you enrol in our Certificate II in Information, Digital Media and Technology, you’ll have access to all of our available resources that can make your learning journey easier, faster and more enjoyable!

The units in our Certificate II in Information, Digital Media and Technology have been carefully selected to provide you with all the essential skills and knowledge you need to undertake work in the IT industry.

To attain the ICA20111 Certificate II in Information, Digital Media and Technology, a total of 14 units must be achieved: 7 core units and 7 electives. It is expected that candidates enrolling in this course will have attained competent underpinning knowledge and skills. Upon successful completion of all units in this course, students are eligible for the ICA20111 Certificate II in Information, Digital Media and Technology.

This Certificate in II in Information Digital Media and Technology will equip you with the following basic skills:

  • providing client support using verbal and non-verbal communication
  • reading and writing basic workplace documents and technical manuals
  • reporting identified software faults to appropriate persons
  • accepting directions and following instructions from supervisor or team leader
  • configuring operating systems to suit the work environment
  • solving organisational problems by applying technology
  • seeking feedback from users of new or upgraded technology
  • selecting appropriate software and file formats for an activity
  • identifying work to be completed and then prioritising tasks
  • planning and organising the selection, manufacture and location of hardware
  • establishing own work schedule and taking responsibility for own outputs in work and learning
  • following occupational health and safety standards and organisational policies to avoid injury or illness
  • observing environmentally sustainable work practices
  • acquiring and using new or upgraded technology skills to enhance own learning
  • keeping up-to-date with current industry-accepted hardware and software products
  • selecting, installing and using computer software and hardware products

Delivery Options

This qualification is delivered completely online. You will be set up with your own profile and logins to the Axiom Student Portal upon enrollment.

All your assessment answers are simply and easily uploaded via your online account on the Axiom Student Portal to enable faster completion time.

Certificate II in Information, Digital Media and Technology - Correspondence

Course Training Plan

Unit Code Unit Name
ICTICT201 Use computer operating systems and hardware
ICTICT203 Operate application software packages
ICTICT204 Operate a digital media technology package
ICTWEB201 Use social media tools for collaboration and engagement
BSBCUS301 Deliver and monitor a service to customers
BSBSUS201 Participate in environmentally sustainable work practices
ICTICT202 Work and communicate effectively in an ICT environment
ICTICT206 Install software applications
ICTSAS305 Provide ICT advice to clients
ICTSAS203 Connect hardware peripherals
ICTSAS208 Maintain ICT equipment and consumables
BSBWHS201 Contribute to health and safety of self and others
ICTICT207 Integrate commercial computing packages
ICTICT205 Design basic organisational documents using computing packages

Available Enrolment Options

Full fee payment of $2,000.00 You can Enrol Online now or Contact us for more enrolment options


If you are looking for more information or you are ready to go ahead and begin training with Axiom College, please contact us via the form below or talk to a course advisor on 1800 114 419.

Some Student Feedback

Why Choose Axiom College?


Our collection of nationally recognised qualifications and professional skills short courses are designed to provide you with the best training to meet today's tough industry expectations. We work with industry professionals to develop each of our courses to ensure the highest standards for both training materials and delivery. A course with Axiom College will prepare you for the real world.


Driving our course delivery is our team of industry experienced trainers and training partners. We believe in employing industry experts to deliver our courses which is why you can expect to learn from people who have been there and done it. They can offer you real advice, real insight and real knowledge about what to expect when you get into the workforce. To be the best you need to learn from the best.


Our courses have been tailored to suit a range of delivery requirements. Flexible delivery options such as online or correspondence will enable you to study where you want, when you want. Our state of the art online student portal will provide you with the tools and materials required to complete your studies from home, work or out an about. Live your busy life and succeed in your studies with Axiom College.

Our trainers all have industry currency which means they have recent and relevant industry experience. With real life stories and experiences to share, our qualifications come to life providing useful industry insight. Axiom College’s continuous improvement policy has seen our programs develop beyond the assessment outcomes to include meaningful industry connections.

School-based Apprenticeships & Traineeships provide senior secondary school students with hands-on industry experience as they complete a nationally recognised qualification – which attracts QCE points – while undertaking their senior school certificate. It is also a valuable addition to a resume.

Since 1994 Axiom College, a Registered Training Organisation (RTO), has provided quality training outcomes that are current, flexible, convenient and future ready. Our nationally recognised qualifications and industry respected short courses can be delivered in class, online, in the workplace or at school. Our skilled trainers bring our courses to life with recent relevant industry experience, blending learning outcomes with sought after skills for the real world.


RPL is an opportunity for you to have previously acquired skills formally recognised. RPL skills may have been acquired through practical work, life experience or formal education. In order to have these skills recognised, you will need to be able to clearly define these skills and provide evidence of your experience and ability against criteria specific to the unit/s you wish to RPL. This evidence may take the form of a demonstration of skills and/ or samples of previous work.


Assessment will only be carried out for accredited training where a qualification, statement of attainment or licence may be issued.

Assessment will be carried out on the submission of completed unit/s of competency or under the RPL processes to ascertain whether the participant can be deemed ‘competent’.

Assessment evidence submitted by the student will be marked and feedback given advising whether the evidence is satisfactory (successful) or unsatisfactory (unsuccessful). Additional feedback may be provided as required. All evidence is retained by Axiom College.


Axiom College has implemented an automated system for receiving Assessments from students who do not complete their work in class or upload them via their student portal.

This is an electronic method that requires students to email all evidence. If documents are emailed with an incorrect subject line, there may be a delay in them being formally received and acknowledged.  If this happens, an email will be sent back to the student requesting they resubmit with the correct information in the subject line of the email. Assessments received correctly will have confirmation emailed to the student.


The Student Support Centre aims to deliver an integrated professional service to all students and employers. This is achieved by providing quality customer service to enhance the overall learning experience.

The Support team provides support, guidance and advice to learners and employers for any queries or online technical issues they may encounter.


If you are looking for more information or you are ready to go ahead and begin training with Axiom College then please contact us via one of the following methods.

1800 114 419
for general enquiries

1800 029 466
for current students

for all email general enquiries


If you would like more information please visit our contact page


Stay up to date with the latest news and offerings by subscribing to our periodic newsletter.


Since 1994, Axiom College a Supervising Registered Training Organisation (RTO), has provided skilling solutions and training through our Nationally Recognised Certificate to Diploma courses, as well as numerous short courses relevant to each key area of business. Our clients include people from government, private sector, community organisations as well as members of the general public.

Brisbane Campus


18 Mayneview Street
Milton QLD 4064

Postal Address
PO Box 1041
Milton QLD 4064

P: 1800 114 419
E: info@axiomcollege.com.au

Hervey Bay Campus


4/59 Torquay Road
Pialba QLD 4655

Postal Address
4/59 Torquay Road
Pialba QLD 4655

P: (07) 4194 2622
E: info@axiomcollege.com.au

Mackay Campus


308 Shakespeare St
Mackay QLD 4740

Postal Address
PO Box 1041
Milton QLD 4064

P: (07) 3510 8045
E: info@axiomcollege.com.au

ABN: 86 535 290 515, P: 1800 114 419, national provider number 40489