Home / Courses / Certificate II in Retail Services - SIR20216
Establish valuable skills and basic knowledge and gain hands-on experience with this entry-level qualification in retail services. You’ll become competent in a range of activities and skills within the retail sector.
Kick start your career in retail and gain practical skills with this entry-level qualification. You will the basic skills you need to succeed in a retail environment.
The retail sector is expected to grow over the next five years, with more than 50,000 jobs anticipated during this time. You’ll gain hands-on experience that employers are looking for.
During this course, you will learn how to engage customers and work effectively in a service environment. You’ll learn how to sell to the customer, work and communicate effectively, organise and maintain the store environment, and advise on products and services.
Successfully completing this qualification is the first step for a career in retail service and will give you a taste of what to expect in the workplace. You’ll gain valuable basic-skills needed to work as a customer service assistant in a range of retail environments.
The successful achievement of this qualification requires you to complete all 12 Units (7 core and 5 elective units).
UP FRONT PAYMENT
This is the total amount you need to pay when you enrol. This may be the full fee for the course, or the student contribution amount if you are eligible for a subsidy or concession. Any upfront fee that exceeds $1500 a payment plan will apply.
If you have difficulty paying for the full cost of a course upfront or the course fee is greater than $1500, you may be eligible for a payment plan, which will be negotiated upon enrolment.
For further information relating to Axiom College’s fees and charges and refund policies, please visit our Policies and Procedures page.
There are no formal entry requirements for this course.
As part of the selection criteria for this program it is highly recommended that students:
It is recommended that you have access to a reliable Internet connection to access learning resources, and a computer with up-to-date software, including Microsoft Office, Adobe Acrobat Reader and Adobe Flash Player.
Skill and knowledge assessments are an essential step in progressing through your course. You may be assessed in a number of ways while you are studying at Axiom College, including observation, written assessment, questioning, portfolios, work samples, third-party feedback, and through recognition of prior learning. Read more about assessment methods.
Axiom College as a Registered Training Organisation recognises the Australian Qualifications Framework qualifications and Statement of Attainments issued by any other Australian Registered Training Organisation.
Students are encouraged to submit any requests for credit from previous studies at the time of enrolment, to ensure they are not enrolling in units they may not need to undertake. In order to apply for exemption/credit transfer from units completed at another training organisation, you will need to notify Axiom College when you enrol.
You will need to submit your documentary evidence (certified copy of Qualification/Statement of Attainment) to support your request for exemption/credit transfer via mail or email. Requests without documentary evidence will not be processed and will be returned to students. There are no fees attached to Credit Transfers.
Everyone’s journey is different and sometimes you need some extra support. We’re here to help.
Throughout your training you will have access to support from our student support centre and trainers and assessors via phone, email or in person.
You will be supported in your learning in the following ways:
Talk to our friendly Student Support Services team – 1800 029 466 – email@example.com or contact us online
If you have read and understood the student rules, refund policy, understand your fees and payment options, have a Unique Student Identifier (USI) and checked you meet the entry requirements and selection criteria for this course, you’re ready to get started.
APPLY NOW or contact a training consultant on 1800 114 419 to get started!
All information was accurate at time of publication, however Axiom College’s policies, tuition fees and course content is subject to change without notice. Course commencement is dependent on sufficient enrolment numbers. Timetable information is subject to change prior to commencement and/or during the duration of your course.
On behalf of the Axiom College team, I would like to say thank you, thank for letting us be a part of your lives, we take pride in our role: shaping people’s lives, upskilling and creating opportunities for our students and we LOVE what we do. Read on to hear what our students, clients and parents have said about their experience with Axiom College.
Axiom College provided relevant, succinct training which allowed my son to successfully complete a school based traineeship. This partnership gave him an amazing opportunity to gain confidence, credible qualifications and industry training that has launched his career post school. Deb, Parent of a school based traineeship graduate.
I did the Business Admin 3 course to help me reenter the workforce and I found the course a great way to update my skills and get back into a work mode. It took me a little bit to get back into it and I was a little confused with some early online testing, that actually wasn't meant to be used,so once I realised it was reading, trying and applying what I'd learned- I got into the course much easie r. Just check with your assessor if there are any units undergoing changes or updates. Also in some areas you may need to do a little extra research or tutorials on certain elements like Excel or PowerPoint if you have never used them before. But I think that is a useful skill to utilise too. I found the trainers/assessors were very approachable through both email and phone calls. Would be happy to recommend Axiom to my friends.
Our collection of nationally recognised qualifications and professional skills short courses are designed to provide you with the best training to meet today's tough industry expectations. We work with industry professionals to develop each of our courses to ensure the highest standards for both training materials and delivery. A course with Axiom College will prepare you for the real world.
Driving our course delivery is our team of industry experienced trainers and training partners. We believe in employing industry experts to deliver our courses which is why you can expect to learn from people who have been there and done it. They can offer you real advice, real insight and real knowledge about what to expect when you get into the workforce. To be the best you need to learn from the best.
Our courses have been tailored to suit a range of delivery requirements. Flexible delivery options such as class (face to face) online or correspondence will enable you to study where you want, when you want. Our online student portal will provide you with the tools and materials required to complete your studies from home, work or out an about. Live your busy life and succeed in your studies with Axiom College.
Our trainers all have industry currency which means they have recent and relevant industry experience. With real life stories and experiences to share, our qualifications come to life providing useful industry insight. Axiom College’s continuous improvement policy has seen our programs develop beyond the assessment outcomes to include meaningful industry connections.
School-based Apprenticeships & Traineeships provide senior secondary school students with hands-on industry experience as they complete a nationally recognised qualification – which attracts QCE points – while undertaking their senior school certificate. It is also a valuable addition to a resume.
Since 1994 Axiom College, a Registered Training Organisation (RTO), has provided quality training outcomes that are current, flexible, convenient and future ready. Our nationally recognised qualifications and industry respected short courses can be delivered in class, online, in the workplace or at school. Our skilled trainers bring our courses to life with recent relevant industry experience, blending learning outcomes with sought after skills for the real world.
Assessment will only be carried out for accredited training where a qualification, statement of attainment or licence may be issued.
Assessment will be carried out on the submission of completed unit/s of competency. Skill and knowledge assessments are an essential step in progressing through your course. You may be assessed in a number of ways while you are studying at Axiom College, including observation, written assessment, questioning, portfolios, work samples, third-party feedback, and through recognition of prior learning. Read more about assessment methods.
Assessment evidence submitted by the student will be marked and feedback given advising whether the evidence is satisfactory (successful) or unsatisfactory (unsuccessful). Additional feedback may be provided as required. All evidence is retained by Axiom College.
Students can submit completed assessments for marking through the online student portal or by handing to an Axiom College Trainer during face to face training.
The Student Support Centre aims to deliver an integrated professional service to all students and employers. This is achieved by providing quality customer service to enhance the overall learning experience.
The Support team provides support, guidance and advice to learners and employers for any queries or online technical issues they may encounter.
If you are looking for more information or you are ready to go ahead and begin training with Axiom College then please contact us via one of the following methods.
Since 1994, Axiom College a Supervising Registered Training Organisation (RTO), has provided skilling solutions and training through our Nationally Recognised Certificate to Diploma courses, as well as numerous short courses relevant to each key area of business. Our clients include people from government, private sector, community organisations as well as members of the general public.
18 Mayneview Street
Milton QLD 4064
PO Box 1041
Milton QLD 4064
P: 1800 114 419
4/59 Torquay Road
Pialba QLD 4655
4/59 Torquay Road
Pialba QLD 4655
P: (07) 3510 8060
16 Denham St
Rockhampton QLD 4700
16 Denham St
Rockhampton QLD 4700
P: (07) 3510 8070
ABN: 86 535 290 515, P: 1800 114 419, national provider number 40489