Responsible Gambling Service

Training in responsible service of gambling is mandatory in Queensland from 1 October 2010. This training will give people working in the gaming industry skills to identify problem gambling and to provide intervention or information about gambling help services and counselling.

Home / Courses / RSG - Responsible Gambling Service


Through completion of the Unit SITHGAM201, this course will equip you with the skills and knowledge to:

  1. Provide responsible service of gambling
  2. Provide information and assistance to customers about problem gambling.

Enhance your job opportunities by completing this training course and you can work anywhere in Queensland. Successful participants will receive a Statement of Attainment and Office of Liquor and Gaming Regulation (OLGR) Training Certificate.

Axiom College also offers new staff from interstate the opportunity to complete a bridging module where they can produce a current statement of attainment for the nationally accredited SITHGAM006A Provide responsible gambling services.


Axiom College has helped thousands of students complete various certificate and diploma level courses. We believe in a high standard of training to produce some of Australia’s best participants.

We offer class, correspondence and online courses to help students find the best option to match their circumstances. Our classes are held by qualified and experienced trainers who use their knowledge and life experience to help their students succeed.

Our Student Support Center provides assistance via email, phone and through our online Facebook study groups to students studying via correspondence or online.


Select your course and delivery options below to get started. You can enrol online or call us on 1800 114 419



Accreditation with ASQA ensures that this course is nationally recognised and meets an established industry, enterprise, educational, legislative and/or community need.

To find out more about course accreditation under ASQA and about this logo, please visit


Do you think this course might be for you? Do you have some questions you would like to ask before enrolling? Contact us today on 1800 114 419 to talk to one of our course advisors or email us at



Develop the skill and knowledge required to provide responsible gambling services!

Topics covered:

  • Appropriate communication and interpersonal skills for dealing with customers identifying problems with gambling and requesting self-exclusion
  • Indicators of problem gambling
  • Responsible gambling service procedures, especially self-exclusion and exclusion procedures and the role of individual staff members, supervisors and managers in providing responsible gambling services
  • The reasons for, and impact of, gambling problems
  • How to interpret documents, such as signage, general information and brochures; industry or regulatory codes of conduct; in-house policies and procedures; and regulatory and advisory information issued by local, state and territory gambling licensing authorities.
  • The chances of winning and probability as they relate to the gambling activities of the enterprise.
  • Public interest reasons for implementation of responsible service of gambling practices
  • Principles of harm minimisation and strategies to reduce harm associated with problem gambling
  • The profile of the gambling industry
  • The role of government, industry and the enterprise in providing responsible gambling services
  • The content of problem gambling information provided by the enterprise
  • Counselling services available and referral procedures.

This course satisfies requirements for providing responsible gambling services in Queensland and meets the requirements of the Office of Liquor and Gaming Regulation (OLGR).


The training is mandatory for all people carrying out gaming duties or tasks in licensed venues, including:

  • eligible licensees
  • gaming nominee licence holders
  • gaming employee licence holders and
  • any staff (licensed or unlicensed) carrying out gaming tasks, ie issuing or revoking exclusion orders regarding problem gamblers.

It’s essential for any level of personnel involved in the sale and service of gambling activities in licensed premises, including the Licencee, Gaming Supervisors, Managers or Attendants involved in operational gambling activities.

If you are employed on or after 1 October 2010, you must do the training within 3 months of starting work. This course is currently available for QLD residents only.

Delivery Options

You can start this short course at any time, from anywhere online via the Axiom College student portal. You will be set up with your own profile and student logins. You will undertake online theory, followed with series of activity questions which are marked on submission.

Available Enrolment Options


If you are looking for more information or you are ready to go ahead and begin training with Axiom College, please contact us via the form below or talk to a course advisor on 1800 114 419.

Some Student Feedback

Why Choose Axiom College?


Our collection of nationally recognised qualifications and professional skills short courses are designed to provide you with the best training to meet today's tough industry expectations. We work with industry professionals to develop each of our courses to ensure the highest standards for both training materials and delivery. A course with Axiom College will prepare you for the real world.


Driving our course delivery is our team of industry experienced trainers and training partners. We believe in employing industry experts to deliver our courses which is why you can expect to learn from people who have been there and done it. They can offer you real advice, real insight and real knowledge about what to expect when you get into the workforce. To be the best you need to learn from the best.


Our courses have been tailored to suit a range of delivery requirements. Flexible delivery options such as online or correspondence will enable you to study where you want, when you want. Our state of the art online student portal will provide you with the tools and materials required to complete your studies from home, work or out an about. Live your busy life and succeed in your studies with Axiom College.

Our trainers all have industry currency which means they have recent and relevant industry experience. With real life stories and experiences to share, our qualifications come to life providing useful industry insight. Axiom College’s continuous improvement policy has seen our programs develop beyond the assessment outcomes to include meaningful industry connections.

School-based Apprenticeships & Traineeships provide senior secondary school students with hands-on industry experience as they complete a nationally recognised qualification – which attracts QCE points – while undertaking their senior school certificate. It is also a valuable addition to a resume.

Since 1994 Axiom College, a Registered Training Organisation (RTO), has provided quality training outcomes that are current, flexible, convenient and future ready. Our nationally recognised qualifications and industry respected short courses can be delivered in class, online, in the workplace or at school. Our skilled trainers bring our courses to life with recent relevant industry experience, blending learning outcomes with sought after skills for the real world.


RPL is an opportunity for you to have previously acquired skills formally recognised. RPL skills may have been acquired through practical work, life experience or formal education. In order to have these skills recognised, you will need to be able to clearly define these skills and provide evidence of your experience and ability against criteria specific to the unit/s you wish to RPL. This evidence may take the form of a demonstration of skills and/ or samples of previous work.


Assessment will only be carried out for accredited training where a qualification, statement of attainment or licence may be issued.

Assessment will be carried out on the submission of completed unit/s of competency or under the RPL processes to ascertain whether the participant can be deemed ‘competent’.

Assessment evidence submitted by the student will be marked and feedback given advising whether the evidence is satisfactory (successful) or unsatisfactory (unsuccessful). Additional feedback may be provided as required. All evidence is retained by Axiom College.


Axiom College has implemented an automated system for receiving Assessments from students who do not complete their work in class or upload them via their student portal.

This is an electronic method that requires students to email all evidence. If documents are emailed with an incorrect subject line, there may be a delay in them being formally received and acknowledged.  If this happens, an email will be sent back to the student requesting they resubmit with the correct information in the subject line of the email. Assessments received correctly will have confirmation emailed to the student.


The Student Support Centre aims to deliver an integrated professional service to all students and employers. This is achieved by providing quality customer service to enhance the overall learning experience.

The Support team provides support, guidance and advice to learners and employers for any queries or online technical issues they may encounter.


If you are looking for more information or you are ready to go ahead and begin training with Axiom College then please contact us via one of the following methods.

1800 114 419
for general enquiries

1800 029 466
for current students

for all email general enquiries


If you would like more information please visit our contact page


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Since 1994, Axiom College a Supervising Registered Training Organisation (RTO), has provided skilling solutions and training through our Nationally Recognised Certificate to Diploma courses, as well as numerous short courses relevant to each key area of business. Our clients include people from government, private sector, community organisations as well as members of the general public.

Brisbane Campus


18 Mayneview Street
Milton QLD 4064

Postal Address
PO Box 1041
Milton QLD 4064

P: 1800 114 419

Hervey Bay Campus


4/59 Torquay Road
Pialba QLD 4655

Postal Address
4/59 Torquay Road
Pialba QLD 4655

P: (07) 4194 2622

Mackay Campus


308 Shakespeare St
Mackay QLD 4740

Postal Address
PO Box 1041
Milton QLD 4064

P: (07) 3510 8045

ABN: 86 535 290 515, P: 1800 114 419, national provider number 40489