Certificate
III in Customer Contact ICT30102*
In order to retain customers and increase the level of professionalism
of any organisation, Customer Contact representatives require
a high standard of training. The Certificate III in Customer
Contact provides this and is a stepping stone to further study
in this area. This course gives participants the ability to increase
their skills in customer service, customer support, effective
team skills and reporting. Students will also learn to manage
personal work priorities and establish effective work relationships,
both of which encourage raising of all work practice standards.
The
Certificate III in Customer Contact ICT30102 online course
has been designed in line with current industry standards
and
expectations
to
ensure industry-driven results.
Students
must successfully complete
10 units to gain this qualification.
|
ICTCC100A
|
Apply
Health and Safety
|
ICTCC101A
|
Communicate
effectively in a customer contact centre
|
ICTCC110A
|
Work
effectively in a contact centre environment
|
ICTCC231A
|
Fulfil
customer requests
|
| ICTCC270A |
Conduct
data collection |
| ICTCC320A |
Use
multiple information systems |
| ICTCC330A |
Manage
customer relationships |
| ICTCC340A |
Conduct
a telemarketing campaign |
| ICTCC341A |
Provide
sales solutions to customers |
| ICTCC352A |
Resolve
complex customer complaints |
Certificate
III
JUST $1200!*
CLICK HERE TO REGISTER/ENROL NOW!
*NOTE: GST
IS NOT APPLICABLE ON QUALIFICATIONS,
PRICES APPLY TO SELF-FUNDED STUDENTS ONLY.
|
