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COURSE OVERVIEWS
ICT30102 Certificate III in Customer Contact
The Certificate III in Customer Contact enables participants to build on existing knowledge and experience in the customer services and customer support sector. Topics covered during training will include managing work priorities, customer service and customer support, establishing effective workplace relationships, the use of information systems and communication skills
SIR30207Certificate III in Retail
This qualification provides the skills and knowledge for an individual to be competent in retail operations and/or supervision with the need to apply discretion and judgement. Work would be undertaken in various retail store settings, such as specialty stores, supermarkets, department stores and retail fast food outlets. Individuals may have some responsibility for others and provide or hold specific coordination or support responsibilities within a store team.
Individuals with this qualification are able to perform roles, such as:
- Providing in-depth product and service advice in a retail environment
- Selling products and services in variety of retail settings
- Supervising a checkout area
- Leading a team preparing and selling fast food items
- Leading a department team within a large store or supermarket
- Acting as an assistant manager of a small to medium store
- Organising and maintaining work areas and displays
- Carry out specific responsibilities, such as merchandising.
PRM 30104 Certificate III in Asset Maintenance (Cleaning Operations)
In completing the Certificate III in Asset Maintenance (Cleaning Operations), the student will gain skills in contract cleaning in an industrial environment, using the appropriate chemicals and cleaning techniques. This course incorporates the management and leading of small teams.
Duties may include:
- the control and supply of equipment and material to ensure efficient workflow
- organise and monitor work to maximise resource effectiveness
- carry-out high level cleaning
Cleaners may specialise in particular areas of tasks, which may include:
-Carpet Cleaner
- Domestic Cleaner
- Hospital/Hostel Cleaner
- Industrial Cleaner
- Industrial Plant Cleaner
- Window Cleaner
- Commercial Office Cleaner
TDT30102 / TLI30107 Certificate III in Transport and Distribution (Warehousing and Storage)
The Certificate III in Transport and Distribution (Warehousing and Storage) provides participants with the skills and knowledge for a role in general warehousing duties such as house keeping, receipting, stock locating, stock maintenance, stock replenishment, forklift operation, order picking, packaging, stocktaking and reconciliation and order checking and dispatch. It also involves known routines, methods and procedures where some discretion and judgment is required in the selection of equipment, services or contingency measures
The skills and knowledge gained in this field will ensure students are fully prepared for a variety of work roles in supervisory positions in the Transport, Distribution or Warehousing industries.
FNS30107 Certificate III in Financial Services
This qualification is designed to reflect the role of entry level employees working across the entire financial services spectrum who perform duties such as:
- Responding to customer enquiries
- Sales and service
- Maintaining financial records
- Performing clerical duties
- Applying fundamental skills in broking, distribution, banking, credit management and retail financial service
This course will equip students with the competencies required to operate effectively in the financial services sector. The learner will gain employability skills required for a trainee public trust officer, credit clerk officer, customer services officer in a financial services organisation or a customer services officer in a retail financial services organisation.
Trainees who successfully complete this training may be employed as:
> Public Trust Officers
> Trustee Administrators
> Credit Clerks/Officers
> Accounts Clerks/Officers.
ICA30105 Certificate III in Information Technology
This qualification provides the skills and knowledge for an individual to be competent in introductory Information Communications Technology (ICT) technical functions, and is designed to support information activities in the workplace and to achieve a degree of self-sufficiency as an advanced ICT user.
The qualification will give employers a degree of confidence in an individuals usefulness in the workplace as it has a strong suite of 6 common core ICT units, building on the prerequisite knowledge and skills from the 8 Certificate II in IT core units. It is possible to achieve this qualification during the final years of secondary school education, subject to the demonstration of competency to a standard expected in the workplace.
THH33002 Certificate III in Hospitality (Operations)
Designed for people working within a food and beverage division, the Certificate III in Hospitality Operations) develops participants' skills and knowledge in the application of food and beverage service and related Duties.
Participants will gain a broad and thorough knowledge in all facets of the food and beverage service industry including responsible service of alcohol, receiving and storing stock, health and safety procedures and effective customer service.
Completion of the Certificate III in Hospitality (Operations) THH33002, would give you the foundation to seek employment in the food and beverage division of hotels, restaurants, cafes and bars.
Applicable occupations are:
> Hospitality worker
> Food and beverage attendant
> Bar attendant
> Waiter
> Waitress
> Cashier |