Productivity Places Program

This program is a unique opportunity to gain a qualification at NO cost to you

Information For Job Seekers 

What is the Productivity Places Program?

•The Productivity Places Program is a great way to improve your skills so you can find employment.

•The Program provides new training places in skills and occupations employers are seeking and is designed to help you secure long term employment.

•The Program is part of the Australian Government’s Skilling Australia for the future initiative.

Eligible Participants

At this stage the Productivity Places Program will be available for job seekers only. Eligible job seekers are Australian citizens or permanent residents over the age of 15 and:

What does it cost?

If you are looking for work, the Australian Government will fully fund training under the Program.

How To Apply

Step 1 - Confirm eligibility
To confirm your eligibility to undertake training in one of our accredited courses, please download and complete the Confirmation of Enrolment Form

Step 2 - Ensure you have the required documentation

Participants must be able to demonstrate:

1. Citizenship or Residency –
(one only required)

• Australian Birth Certificate
• Australian Passport
• Naturalisation Certificate
• Green Medicare Card
• Visa

2. Age/ Identity –
(one only required)

• Passport
• Birth Certificate
• Current Drivers Licence
• Proof of Age Card

Step 3 – Visit your Employment Services Provider (ESP)

If you are a Job Seeker registered with an Employment Service Provider (e.g. Job Network Member (JNM), Disability Employment Network (DEN) member, Job Placement, Employment and Training (JPET) provider, Personal Support Program (PSP) provider, or Vocational Rehabilitation Services (VRS) provider), download the Referral Form to a Registered Training Organisation, then give to your case manager with the supporting documents (as per Steps 1 & 2) , and discuss this opportunity to undertake accredited training with AXiOM College to help improve your chances of employment. Your ESP will assit you in completing the documentation and forward the documentation to AXiOM College.

If you are not registered with an Employment Service Provider (ESP), you may still qualify for training. Please contact us to arrange an appointment to progress your application. Please ensure you bring this information pack with you, including partially completed Confirmation of Enrolment Form and supporting documentation (as per Step 2).


Step 4 – AXiOM College Contacts You
AXiOM College will process your application and notify you and your ESP about the Productivity Places Program you are enrolled into within five (5) working days.

AXiOM College (Milton Campus)

Telephone: 07 3510 8000

Facsimile: 07 3510 8050

Email: ppp@axiomcollege.com.au

AXiOM College (Townsville Campus)

Telephone: 07 4772 3366

Facsimile: 07 4772 3399

AXiOM College (Cairns Campus)

Telephone: 07 4031 2872

Facsimile: 07 4031 2899

AXiOM College (Mackay Campus)

Telephone: 07 4957 4711

Facsimile: 07 4957 4722

 Download Information
Productivity Place Program Information
Productivity Places Program Fact Sheet
Confirmation of Enrolment
Referral Form

The Productivity Places Program is an Australian Government initiative” www.productivityplaces.deewr.gov.au.

ICT 20102 Certificate II in Customer Contact
There is strong demand within the telecommunications industry for trained customer service representatives.

The training offered in this course is designed for people wanting to gain employment in the telecommunications industry, or those who are already employed wishing to upgrade their existing skills and knowledge.

Applicable occupations are:

> Call centre assistant
> Client services officer
> Office administrator
> Sales officer

ICT30102 Certificate III in Customer Contact
The Certificate III in Customer Contact enables participants to build on existing knowledge and experience in the customer services and customer support sector. Topics covered during training will include managing work priorities, customer service and customer support, establishing effective workplace relationships, the use of information systems and communication skills

ICT40102 Certificate IV in Customer Contact
The Certificate IV in Customer Contact focuses on developing participants’ leadership ability and styles and provides participants with a range of skills and knowledge to work effectively within a customer contact environment. The skills gained throughout this course will include using multiple technologies, team skills, resolving customer complaints and taking responsibility for the outcomes of customer contact and providing services to customer involving a high level of product or service knowledge.

SIR20207 Certificate II in Retail
This qualification provides the skills and knowledge for an individual to be competent in a range of activities and functions requiring basic retail operational knowledge and limited practical skills in a defined context. Work would be undertaken in various retail store settings, such as specialty stores, supermarkets, department stores and retail fast food outlets. Individuals may work with some autonomy or in a team but usually under close supervision.

Individuals with this qualification are able to perform roles, such as:

- Providing product and service advice in a retail store
- Selling products and services in variety of retail settings
- Operating a checkout area
- Preparing and selling fast food items
- Store, rotate and replenish food stock
- Checking stock and replenishing retail shelves
- Organising and maintaining work areas and displays.

SIR30207Certificate III in Retail
This qualification provides the skills and knowledge for an individual to be competent in retail operations and/or supervision with the need to apply discretion and judgement. Work would be undertaken in various retail store settings, such as specialty stores, supermarkets, department stores and retail fast food outlets. Individuals may have some responsibility for others and provide or hold specific coordination or support responsibilities within a store team.

Individuals with this qualification are able to perform roles, such as:

- Providing in-depth product and service advice in a retail environment
- Selling products and services in variety of retail settings
- Supervising a checkout area
- Leading a team preparing and selling fast food items
- Leading a department team within a large store or supermarket
- Acting as an assistant manager of a small to medium store
- Organising and maintaining work areas and displays
- Carry out specific responsibilities, such as merchandising.

PRM20104 Certificate II in Asset Maintenance (Cleaning Operations)
In completing the Certificate II in Asset Maintenance (Cleaning Operations), the student will gain skills in contract cleaning in an industrial environment, using the appropriate chemicals and cleaning techniques.

Duties may include:

- the control and supply of equipment and material to ensure efficient workflow
- organise and monitor work to maximise resource effectiveness

Cleaners may specialise in particular areas of tasks, which may include:

-Carpet Cleaner
- Domestic Cleaner
- Hospital/Hostel Cleaner
- Window Cleaner
- Commercial Office Cleaner

PRM 30104 Certificate III in Asset Maintenance (Cleaning Operations)
In completing the Certificate III in Asset Maintenance (Cleaning Operations), the student will gain skills in contract cleaning in an industrial environment, using the appropriate chemicals and cleaning techniques. This course incorporates the management and leading of small teams.

Duties may include:

- the control and supply of equipment and material to ensure efficient workflow
- organise and monitor work to maximise resource effectiveness
- carry-out high level cleaning

Cleaners may specialise in particular areas of tasks, which may include:

-Carpet Cleaner
- Domestic Cleaner
- Hospital/Hostel Cleaner
- Industrial Cleaner
- Industrial Plant Cleaner
- Window Cleaner
- Commercial Office Cleaner

TLI20107 Certificate II in Transport and Logistics (Warehousing and Storage)
The Certificate II in Transport and Distribution (Warehousing and Storage) provides participants with the skills and knowledge needed to carry out a range of general warehouse duties such as: receipting; stock locating; stock maintenance; stock replenishment; order picking; packaging; order checking; house-keeping and dispatch.

Skills obtained and utilised in the course include undertaking routines and procedures with accountability for accuracy and legibility of self generated workplace documentation. Duties are undertaken whilst under direct supervision and may involve manual handling tasks and working with others.

The skills and knowledge gained in this field, will ensure students are fully prepared for a variety of work roles in the Transport, Distribution or Warehousing industries.

Applicable occupations are:

> Stores Person
> Spare Part Stores Operator
> Forklift Operator

TDT30102 / TLI30107  Certificate III in Transport and Distribution (Warehousing and Storage)
The Certificate III in Transport and Distribution (Warehousing and Storage) provides participants with the skills and knowledge for a role in general warehousing duties such as house keeping, receipting, stock locating, stock maintenance, stock replenishment, forklift operation, order picking, packaging, stocktaking and reconciliation and order checking and dispatch. It also involves known routines, methods and procedures where some discretion and judgment is required in the selection of equipment, services or contingency measures 

The skills and knowledge gained in this field will ensure students are fully prepared for a variety of work roles in supervisory positions in the Transport, Distribution or Warehousing industries.

FNS30107 Certificate III in Financial Services
This qualification is designed to reflect the role of entry level employees working across the entire financial services spectrum who perform duties such as:

This course will equip students with the competencies required to operate effectively in the financial services sector. The learner will gain employability skills required for a trainee public trust officer, credit clerk officer, customer services officer in a financial services organisation or a customer services officer in a retail financial services organisation.

Trainees who successfully complete this training may be employed as:

> Public Trust Officers
> Trustee Administrators
> Credit Clerks/Officers
> Accounts Clerks/Officers.

FNS40107 Certificate IV in Financial Services
This qualification is designed to reflect the role of employees working in financial services who perform duties such as:

> Promoting customer/client service
> Administering financial operations and monitoring compliance
> Leading a team
> Performing duties of a first line supervisor
> Performing duties as a senior technical officer.

This course will equip students with the competencies required to operate effectively in the financial services sector. The learner will gain employability skills required for the branch manager within credit unions, building societies and mortgage organisations or team leader in the retail financial services sector.

Job roles will relate to:

> Financial services workers
> Credit and loans officers

FNS40207 Certificate IV in Financial Services (Bookkeeping)
This qualification is designed to reflect the role of contract bookkeepers and employees performing in the role of bookkeeper for organisations and who perform duties such as:

- establishing and maintaining accounting systems
- assisting with Business Activity Statements and other office taxes
- payroll
- developing management systems for organisations.

This course is designed for people who wish to have a career as a professional bookkeeper, either working under the direction of A Tax Agent/Public Accountant, for a Bookkeeping Business or Franchise or in their own Bookkeeping Business. This qualification reflects the role of individuals who use well-developed skills and a broad knowledge base in a wide variety of contexts and environments. They apply solutions to a defined range of problems, and analyse and evaluate information from a variety of sources in relation to a variety of tasks. They may provide guidance to others with some limited responsibility for the output of others.

ICA30105 Certificate III in Information Technology
This qualification provides the skills and knowledge for an individual to be competent in introductory Information Communications Technology (ICT) technical functions, and is designed to support information activities in the workplace and to achieve a degree of self-sufficiency as an advanced ICT user. 

The qualification will give employers a degree of confidence in an individuals usefulness in the workplace as it has a strong suite of 6 common core ICT units, building on the prerequisite knowledge and skills from the 8 Certificate II in IT core units. It is possible to achieve this qualification during the final years of secondary school education, subject to the demonstration of competency to a standard expected in the workplace.

ICA40405 Certificate IV in Information Technology (Networking)
This qualification develops skills and knowledge in the installation and management of simple networks and provides for an individual to be effective in network management either as an independent Information Communications Technology (ICT) specialist or as part of a team. Employees can provide operational support covering networks involving internet and private, as well as larger communication networks within various industries.

The qualification has a number of logical relationships with vendor certifications for ICT networking technologies. The units ICAI4097A Install and configure a network and ICAI4029A Install network hardware to a network could be used as a conduit to deliver CISCO semester 1 training.

THH21802 Certificate II in Hospitality (Operations)
Ideal for people new to the hospitality industry, this course offers a combination of customer service skills, food hygiene knowledge, food and beverage service skills and financial transaction knowledge to enable participants to carry out a wide range of duties within a hospitality environment. Participants will learn how to deal with difficult customers and carry out routine procedures.

Completion of the Certificate II in Hospitality (Operations) THH21802, would give you the foundation to seek employment in the food and beverage division of  hotels, restaurants, cafes and bars.

Applicable occupations are:

THH33002 Certificate III in Hospitality (Operations)
Designed for people working within a food and beverage division, the Certificate III in Hospitality Operations) develops participants' skills and knowledge in the application of food and beverage service and related Duties. 

Participants will gain a broad and thorough knowledge in all facets of the food and beverage service industry including responsible service of alcohol, receiving and storing stock, health and safety procedures and effective customer service.

Completion of the Certificate III in Hospitality (Operations) THH33002, would give you the foundation to seek employment in the food and beverage division of hotels, restaurants, cafes and bars.

Applicable occupations are:

> Hospitality worker
> Food and beverage attendant
> Bar attendant
> Waiter
> Waitress
> Cashier

THH42602 Certificate IV in Hospitality (Supervision)
Certificate IV in Hospitality (Supervision) reflects the role of team leaders or supervisors across all functional areas and sectors of the hospitality industry. This practical program not only delivers the skills and knowledge of food and beverage service but also develops participants knowledge in team leadership and operational management.

Completion of the Certificate IV in Hospitality (Supervision) THH42602, would give you the foundation to seek employment in the food and beverage division of resorts, hotels, motels, restaurants, conference or convention centres, cafes and bars.

Applicable occupations are:

> Bar supervisor
> Bar attendant
> Food and beverage supervisor
> Food and beverage attendant
> Shift leader
> Team leader