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Provider: 1816
RSG - Responsible Gambling Service
Course aim
This course covers the skill and knowledge required to provide responsible gambling services, and information to customers who require assistance with their problem gambling. The unit relates to satisfying requirements for providing responsible gambling services under state/territory legislation.
Course outline
It is recognised best practice in hotels, motels, clubs, and pubs for management and staff to be trained in responsible gaming services to ensure awareness of responsibilities and reduce any risk associated with the service.
This course covers the performance outcomes, skills and knowledge required to provide responsible gambling services and information to customers who require assistance with their problem gambling. The unit relates to satisfying requirements for providing responsible gambling services under state/territory legislation.
Through completion of the Unit SITHGAM006A, this course will equip you with the skills and knowledge to: 1) Provide responsible service of gambling 2) Provide information and assistance to customers about problem gambling.
WHO SHOULD ATTEND This course is essential for any level of personnel involved in the sale and service of gambling activities in licensed premises, including the Licencee, Gaming Supervisors, Managers or Attendants involved in operational gambling activities.
Enhance your job opportunities by completing this training course and you could work anywhere in Queensland.
PRE-RECQUISITES There are no prerequisites for this course.
HOW THE COURSE IS DELIVERED The course is delivered by a trainer with assessments completed in class. You will receive support throughout the course to assist with your completion.
YOU WILL LEARN: • Appropriate communication and interpersonal skills for dealing with customers identifying problems with gambling and requesting self-exclusion • Indicators of problem gambling • Responsible gambling service procedures, especially self-exclusion and exclusion procedures and the role of individual staff members, supervisors and managers in providing responsible gambling services • The reasons for, and impact of, gambling problems • How to interpret documents, such as signage, general information and brochures; industry or regulatory codes of conduct; in-house policies and procedures; and regulatory and advisory information issued by local, state and territory gambling licensing authorities. • The chances of winning and probability as they relate to the gambling activities of the enterprise. • Public interest reasons for implementation of responsible service of gambling practices • Principles of harm minimisation and strategies to reduce harm associated with problem gambling • The profile of the gambling industry • The role of government, industry and the enterprise in providing responsible gambling services • The content of problem gambling information provided by the enterprise • Counselling services available and referral procedures.
AWARD Successful participants will receive a Statement of Attainment enabling you to work anywhere in Queensland.
